Terms & Conditions.

Service and scope

Shiparro provides a workspace for preparing shipments, comparing available label options, buying labels, and following shipment information. The carrier performs transportation. Shiparro’s public pages show illustrative interface examples; they do not place orders or display a live offer.

Use of a carrier, connected store, payment service or other third-party service can also be governed by that provider’s terms.

Accounts and authority

Provide accurate registration and account information, keep your credentials secure, and use your account only with appropriate authority. If you act for a business or another person, you are responsible for having permission to manage its shipments and data. Tell us promptly if you believe an account or connection has been used without authorization.

Shipment details and carrier requirements

Before purchasing a label, check the sender and recipient details, destination, package measurements, selected service and other information you submit. You are responsible for lawful contents, suitable packaging and compliance with the carrier’s restrictions and applicable shipping, customs and import rules. Inaccurate details can prevent a label from being issued or affect carriage.

Imports, APIs and connected services

You may connect a store or use an API to bring orders into the workspace. Use only accounts, credentials and recipient data that you are authorized to access and use for fulfillment. Manage connection permissions, keep credentials secure, and disconnect services that you no longer need. Do not use the service to access another person’s data without authority, interfere with systems, or submit unlawful or misleading shipment information.

Prices, wallet and label purchases

Available services and label prices appear in the account workflow for review before purchase. The workspace includes a wallet and transaction history; label purchases can be paid from available wallet funds. Check the final service and amount before confirming a purchase. A purchased label is a shipping document, not confirmation that a carrier has accepted or delivered the parcel.

Payment processing and wallet operations are subject to the payment flow and any applicable provider requirements shown at the time of the transaction.

Cancellations and refunds

You can submit a cancellation request through the available account workflow or contact support. Whether a label can be canceled or refunded depends on its status and the applicable carrier, label provider and payment requirements. Submission of a request does not mean it has been approved or that funds have been returned. Review the resulting status in your account or contact us for help.

Tracking and availability

Tracking information depends on updates from carriers and connected providers. Events can be delayed, incomplete or unavailable, and estimated dates are not a delivery guarantee. Service options and account features may change or be unavailable during maintenance or provider interruptions. Contact support if a label or tracking record appears incorrect.

Information used to provide the service

You retain responsibility for the shipment, order and support information you submit. You authorize Shiparro to process and pass that information to the carriers and service providers needed to deliver the functions you request, as described in the Privacy Policy. Provide another person’s information only when you have a lawful basis or other appropriate authority to do so.

Changes and questions

These terms can be updated as the service evolves. The date at the top identifies this document version. Changes requiring notice will be communicated as applicable law requires. For a question about an account, a label or these terms, contact info@shiparro.com or call (623) 570-8143.